Terms & Conditions

Your details and your visits to this website

Use of our website

1. To make use of this website only to make legally valid enquiries or orders.
2. Not to place any false or fraudulent order. If it could reasonably be considered that such an order has been placed, we shall be entitled to cancel it and inform the relevant authorities.
3. To provide us with your email address, postal address and/or other contact details truthfully and accurately. You also agree that we may use this information to contact you if we need to contact you as set out in our Privacy Policy.

If you do not provide us with all the information we require, we will not be able to process your order. By placing an order through this website, you declare that you are over 18 years of age and have the legal capacity to enter into a contract.

Availability of the service

The articles offered on this website are available for purchase and delivery in Spain (including the Canary Islands, Ceuta and Melilla) and abroad.

Conclusion of the contract

The contract is concluded when you enter your personal data on the website to purchase the product and proceed to pay for it.

To place an order, you must follow the online purchase procedure and click on “Continue, in the payment information section”. You will then receive an email acknowledging receipt of your order (the “Order Confirmation”).

Only those products listed in the Order Confirmation will be subject to the Contract.

Product availability

All product orders are subject to product availability. In this regard, if there are difficulties in the supply of products or if there are no items in stock, we will inform you in order to offer you alternatives. If you do not wish to place an order for such substitute products, we will refund any amount you may have paid.

Refusal to process an order

We reserve the right to withdraw any product from this website at any time and to remove or modify any material or content of this website unless the purchase has already been made. Although we will always do our best to process all orders, there may be exceptional circumstances which require us to refuse to process an order after we have sent the Order Confirmation.

Delivery

FEREZ DESIGN S.L. sends orders to its customers through different express transport companies of recognised national and international prestige. The delivery date at your home depends on the delivery area. The delivery time is 2 to 4 days for orders with delivery in the Peninsula, and 3 to 7 days in the rest of Spain. For orders with delivery address abroad, the delivery time will be from one to two weeks. The transport times indicated are approximate.

Please note that we do not deliver on Saturdays, Sundays and public holidays.

For the purposes of these Conditions, “delivery” or the order shall be deemed to have taken place or to have been delivered at the time of signing for receipt of the order at the agreed delivery address.

Transfer of risk and ownership of the products

The risks of the products shall be borne by you from the time of delivery. You will acquire ownership of the goods when we receive full payment of all sums due in respect of the goods, including delivery charges, or at the time of delivery, whichever is the later.

Price and payment

The prices on this website include VAT, but exclude shipping costs, which will be added to the total amount due.

The current shipping costs are free of charge for national deliveries (Spain). For shipping costs abroad, please consult by sending an email to info@zottier.com or in the payment screen once the address has been entered.

Prices may change at any time, but (except as stated above) any changes will not affect orders for which we have already sent you a Shipping Confirmation.

Once you have made your purchases, all the items you wish to buy will have been added to your basket and the next step is to process the order and make payment. To do this:

1. Click on the “Shopping Basket” button at the top of the page.
2. Click on the “Checkout” button
3. Fill in or check the billing information and click “Continue”.
4. Fill in or check the shipping information and click “Continue”.
5. Click “Continue” under shipping method.
6. Under Payment information, enter your card details.
7. . Click on “Continue”.

At FEREZ DESIGN S.L. we make it easy for you to pay quickly, comfortably and, above all, as securely as possible. During the purchase process you must indicate your choice.

Our virtual payment system will be directed to an encrypted platform of the owner of the payment system (in our case TPV). In this way, no payment data is stored on our servers.

In order to make your purchases we currently offer the following payment methods:

• Payment by VISA or MASTERCARD: Payment by VISA or MASTERCARD will be made in accordance with the requirements and protocols established by the issuing entity of the corresponding credit card, and payment will be made in accordance with the conditions established by the aforementioned entity.

In the event of the system informing the customer that the card has been refused, the order will be automatically cancelled and the customer will be informed of the cancellation online.

FEREZ DESIGN S.L. accepts no liability for any eventuality that may arise in the process of payment by credit card, arising from the requirements established by the credit card issuer, or from failure to comply with the requirements established by international regulations on Electronic Commerce Security.

In the event that the customer is still interested in acquiring the articles, he/she may proceed to pay for them by any other of the means of payment provided for and referred to in this clause.

The customer will receive the purchase receipt together with the order. The invoice will be sent by e-mail at the express request of the purchaser.

Applicable taxes

The prices of the products displayed on the website include the applicable Value Added Tax (VAT) and any other applicable taxes and shall at all times be those in force.

Exchange / Cancellation / Refund Policy

You may cancel/return the product within 14 DAYS of RECEIPT of your order by notifying FEREZ DESIGN S.L. within this period by e-mail customercare@zottier.com, with a refund of the price you have paid for it.

Your right to return shall only apply to those products that are in good condition. No refund will be made if the product has been used beyond the mere opening of the same or if it has suffered any damage, so you should be careful with the products while they are in your possession. 

The refund or replacement of the item will be made as soon as possible and, in any case, within 30 days from the date of receipt of the communication requesting the return and provided that we have sent you an e-mail confirming that the return of the non-conforming item is appropriate.

The customer must pay the direct costs of return and reshipment if applicable.

The refund will be made by the same means of payment used to pay for the purchase, deducting the return costs if applicable.

Returns due to defects or manufacturing defects

If at the time of delivery it is visibly and clearly visible, without the need to manipulate the shipping packaging or the product packaging itself, that a product has defects caused by damage in transport, or if an error is seen in the same way in the goods received, you must indicate this on the delivery note and notify FEREZ DESIGN S. L. by e-mail to the address customercare@zottier.com, within 24 hours of receipt of the order in order to be able to request the return of the product or products affected and thus replacement with a new one or reimbursement of the price paid for the same.

In cases where you consider that at the time of delivery the product does not conform to what is stipulated in the Contract, you should contact us immediately by email at customercare@zottier.com, indicating the details of the product and the damage it suffers, where we will indicate how to proceed.

You can return the product by handing it over to a courier that we will send to your home address.

We will carefully examine the returned product and will inform you by e-mail, within a reasonable period of time, if it is possible to replace it with an article of the same nature and characteristics.

If the replacement is not possible, we will proceed to refund the amount. The replacement of the article or, failing that, the refund of the amount will be made as soon as possible and, in any case, within 30 days from the date on which we send you an e-mail confirming that the replacement of the non-conforming article is appropriate or, failing that, the refund of the price.

The amounts paid for those products that are returned because of a defect or defect, when it really exists, will be refunded in full, including shipping costs incurred to deliver the item. The return will always be made in the same way in which you made your purchase.

Liability and disclaimer of liability

Except as otherwise expressly provided in these Terms, our liability in connection with any product purchased from our website is strictly limited to the purchase price of such product. 

Due to the open nature of this website and the possibility of errors in the storage and transmission of digital information, we do not warrant the accuracy and security of information transmitted or obtained through this website unless otherwise expressly stated on this website. All product descriptions, information and materials contained in this website are provided as a matter of fact and without express or implied warranties of any kind.

To the extent permitted by law, we exclude all warranties, except those that cannot be lawfully excluded to consumers and users. The provisions of this clause shall not affect your statutory rights as a consumer and user, nor your right to withdraw from the Contract.

Intellectual property

You acknowledge and agree that all copyright, trademark and other intellectual property rights in any material or content provided as part of the website shall remain at all times vested in us or our licensors. You may use such material only as expressly authorised by us or our licensors. This does not prevent you from using this website to the extent necessary to copy your order information or contact details.

Viruses, hacking and other computer attacks

You must not misuse this website by knowingly introducing viruses, trojans, worms, logic bombs or any other technologically harmful or deleterious programs or material onto this website. You will not attempt to gain unauthorised access to this website, the server on which this website is hosted or any server, computer or database connected to our website. You agree not to attack this website via a denial-of-service attack or a distributed denial-of-service attack. 

Failure to comply with this clause could lead to the commission of offences punishable by the applicable regulations. We will report any such breach to the relevant authorities and will co-operate with them to discover the identity of the attacker. Furthermore, in the event of a breach of this clause, you will immediately cease to be authorised to use this website.

We will not be liable for any loss or damage resulting from a denial-of-service attack, viruses or any other technologically harmful or disruptive programs or materials that may affect your computer equipment, computer equipment, data or materials as a result of your use of this website or your downloading of any content from or redirected to this website.

Written communications

Applicable law requires that some of the information or communications we send to you be in writing. By using this website, you agree that most of these communications with us will be electronic. We will contact you by e-mail or provide you with information by posting notices on this website. For contractual purposes, you consent to use this electronic means of communication and acknowledge that all contracts, notices, information and other communications that we send to you electronically comply with any legal requirement that they be in writing. This condition will not affect your statutory rights.

Notifications

In accordance with the provisions of the previous clause and unless otherwise stipulated, we may send communications to you either by e-mail or to the postal address provided by you when placing an order. 

It will be understood that the notifications have been made correctly when they are made to the postal or e-mail address provided by you

It will be understood that the notification has been received if the e-mail has been sent by us to the e-mail address you indicated or if the registered letter with acknowledgement of receipt has not been returned to us.

Assignment of rights and obligations

The Contract is binding on both you and us.

You may not assign, assign, encumber or otherwise transfer a contract or any of the rights or obligations under it to or for you without our prior written consent.

We may convey, assign, charge, encumber, sub-contract or otherwise transfer a contract or any of the rights or obligations under it to or for us at any time during the term of the Contract. For the avoidance of doubt, such assignments, transfers, assignments, encumbrances or other transfers will not affect any statutory rights you may have as a consumer or void, reduce or otherwise limit any express or implied warranties we may have given to you.

Events beyond our control

We shall not be liable for any failure or delay in the performance of any of our obligations under a Contract which is caused by events beyond our reasonable control (“Force Majeure Event”). 

Force Majeure shall include any act, event, failure to exercise, omission or accident beyond our reasonable control, including but not limited to the following:

1. Strikes, lockouts or other industrial action.
2. Civil commotion, riot, invasion, terrorist attack or terrorist threat, war (declared or undeclared) or threat or preparation for war.
3. Fire, explosion, storm, flood, flood, earthquake, subsidence, epidemic or any other natural disaster.
4. Impossibility of the use of trains, ships, aircraft, motor transport or other means of transport, public or private.
5. Impossibility of using public or private telecommunications systems
6. Acts, decrees, legislation, regulations or restrictions of any government or public authority.
7. Strike, failure or accidents of maritime or river transport, postal or any other type of transport.

Our obligations under the contracts shall be deemed to be suspended for the period during which the Force Majeure Event continues, and we shall have an extension of time to perform such obligations for a period of time equal to the duration of the Force Majeure Event. We will use all reasonable endeavours to bring the Force Majeure Event to an end or to find a solution that will enable us to perform our obligations under the Contract despite the Force Majeure Event.

Waiver

Our failure to require your strict performance of any of your obligations under a contract or these conditions or our failure to exercise any rights or remedies to which we may be entitled under such contract or these conditions shall not constitute a waiver or limitation of such rights or remedies or relieve you of any such obligations.

No waiver by us of any particular right or remedy shall constitute a waiver of any other right or remedy under the Agreement or the Terms.

No waiver by us of any of these Terms or of any rights or remedies under the agreement will be effective unless it is expressly stated to be a waiver and formalised and communicated to you in writing in accordance with the notices section above.

Partial nullity

If any of these conditions or any provision of a contract is declared null and void by a final decision of a competent authority, the remaining terms and conditions shall remain in full force and effect and shall not be affected by such declaration of nullity

Entire agreement

These Terms and any document expressly referred to in these Terms constitute the entire agreement between you and us relating to the subject matter of the contract and supersede any prior covenant, agreement or promise made between you and us orally or in writing. 

You and we acknowledge that we have consented to the contract without having relied on any representations or promises made by the other party or which could be inferred from any statements or writings in the negotiations between us prior to the contract, except as expressly referred to in these conditions.

Neither you nor we shall have any remedy in respect of any untrue statement made by the other party, whether oral or written, prior to the date of the contract (unless such untrue statement was made fraudulently) and the only remedy available to the other party shall be for breach of contract in accordance with the provisions of these conditions.

Our right to modify these Terms and Conditions

We have the right to revise and amend these Terms at any time. 

You will be bound by the policies and Terms in effect at the time you place each order, unless we are required by law or governmental action to make retroactive changes to such policies, Terms of Purchase or Privacy Policy, in which case any such changes will also affect orders previously placed by you.

Governing law and jurisdiction

The use of our website and contracts for the purchase of products through this website shall be governed by Spanish law.

Any dispute arising out of or in connection with the use of the website or such contracts shall be subject to the non-exclusive jurisdiction of the Spanish courts.

If you are contracting as a consumer, nothing in this clause shall affect your rights as a consumer under applicable law.

Online dispute resolution in accordance with Art. 14.1 of Regulation (EU) 524/2013: The European Commission provides an online dispute resolution platform, which is available at the following link: https://ec.europa.eu/consumers/odr/