Shipping

Shipping

ZOTTIER guarantees a secure shipping process by using high quality courier services. Delivery times begin once the order is shipped, you will receive an email with shipping confirmation and tracking number.

Please note that shipping prices do not include local import taxes and duty fees which may be imposed by your selected delivery country/region. All applicable expenses are not the responsibility of the brand and must be covered by the recipient of the order. Unfortunately, we have no control over these charges and can not provide an estimate, as customs policies and import duties vary by country/region.

If you decide to not pay import taxes or duties and choose to reject your order/parcel, you will not be refunded for your order.

The delivery address of your order must match the location site on which you place your order. Please select the correct location site for your order. Orders made from a different location site from the delivery address will be automatically cancelled.

The courier is always responsible for delivering the package. If a package is considered to be delivered by the courier and has not been received by the customer, it is then the customer’s responsibility to proceed with the necessary methods to ensure a correct delivery

If you can not find the desired country of destination in the checkout process, contact our customer service team at customercare@zottier.com.

When placing an order please verify all information as we are not responsible for incorrect or incomplete information such as name, address, billing address, telephone number, etc.

Your local customs office may require additional information or documentation and time to clear your package, this may delay the estimated delivery date.

Items available for pre-order with the option to “pre-order” rather than “add to cart”, its estimated delivery date window for each item will be located at the bottom of the item’s product page, beneath the description. When ordering items available for pre-order you will be charged immediately. Once the order is shipped you will receive a confirmation email with the orders tracking number.

For any inquiries on your order(s) please contact us at customercare@zottier.com, and if possible include your order confirmation number.

We process and ship orders M-F, excluding holidays. Most orders placed before 12 PM will ship the same day. However, sometimes it can take longer, so please allow up to 2-3 business days for orders to be processed before shipping. Your order may take longer to ship if we're experiencing high order volume. You’ll get a notification and tracking number via email when a tracking number has been created. It may take a few hours for tracking to show updates after a label has been created, depending on the carrier.

Spain - 2 to 5 working days (free standard).

Europe - 4 to 10 working days

International - 7 to 15 working days.

For international shipments please check the shipping cost on the payment screen.